PetSmart reviews

3.1

37% would recommend to a friend

(10,805 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Apr 19, 2010
Recommend
CEO approval
Business Outlook

Pros

a paycheck was about the only thing positive with the job. there was no management supoprt and consistent direction to move the business forward

Cons

no management support that was consistent in any way. every few weeks there were new forms and processes to complete

4.0
Feb 10, 2010
Recommend
CEO approval
Business Outlook

Pros

They had room for growth and promotions and encouraged it - if you aren't getting promoted or cross trained, you are not doing a good job, end of story. The Store I was at took time to really train the associates depending on what area they were in, and the training was on going. Decent health care but takes a while to become available to you

Cons

Like in all retail there can be drama going on between the employees, are manager was decent and tried hard to curb this problem. Pay isn't that great, but comparable to other retail stores. Also yes, schedules are flexable but your hours are based on what you are available, again common with most retail.

3.0
Feb 6, 2010
Recommend
CEO approval
Business Outlook

Pros

Paid Weekly Friendly Customers Being around Pets Time off if needed

Cons

Disrespectful Employees Low Pay Rate Employees taking advantage of other employees

Viewing 10792 - 10794 of 10,805 Reviews

Glassdoor has 11,068 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.