PetSmart reviews

3.1

37% would recommend to a friend

(10,809 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Feb 15, 2026

Drama

Recommend
CEO approval
Business Outlook

Pros

The pay was decent and you got tips occasionally the discounts were awesome especially if you own a dog. Training was thorough.

Cons

There was a bunch of high school drama amongst adults

2.0
Feb 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Get paid to play with animals Predictable tasks, very easy to anticipate responsibilities day to day

Cons

I was day shift, working full time during day camp. I have a nervous system disorder that worsened, warranting reduced hours and a stool to sit on periodically as a reasonable accommodation. I got neither because 1.) they were already short staffed and 2.) a stool would "look bad" in the front play room visible to the public. I was forced to go on medical leave when my performance declined. Upon returning I was put on the night shift, which I didn't ask for. Nothing screams "safety" for workers or animals in the company's care like locking a disabled worker in a kennel alone overnight (usually 9pm-6am). I ended up having to leave because I was experiencing recurring medical issues overnight.

1.0
Feb 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pets can come to work.

Cons

It says a lot that every single job posting for PetSmart has several paragraphs about corporate culture and then a few more about "in office" culture. Micro-Management abounds and the reality is the "team" is just the usual sad burnout environment.

Viewing 133 - 135 of 10,809 Reviews

Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.