PetSmart reviews

3.1

37% would recommend to a friend

(10,809 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

A great way to get involved in helping people choose their next pet, and to also learn more about a variety of different pets from small animals to fish and reptiles!

Cons

Management can sometimes treat you like you're just another number, but it is a corporation after all. Who your team is makes all the difference!

1.0
Jan 29, 2026

Hated it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Animals were cute, dogs were fun

Cons

Everything else was terrible. No work life balance

3.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Employees truly cared about animals and were knowledgeable. The work environment was pleasant and generally upbeat.

Cons

Animals are kept in too small enclosures. The larger company supports the breeding of small animals for profit, often delivering sick animals to stores.

Viewing 163 - 165 of 10,809 Reviews

Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.