Is PetSmart a good company to work for as a Sales Associate/Cashier?

Sales Associate/Cashier professionals working at PetSmart have rated their employer with 3.3 out of 5 stars in 326 Glassdoor reviews. This is a higher than average score with the overall rating of PetSmart employees being 3.1 out of 5 stars. Search open Sales Associate/Cashier Jobs at PetSmart now and start preparing for your job interview by browsing frequently asked Sales Associate/Cashier interview questions at PetSmart .

Does PetSmart pay Sales Associate/Cashier employees well?

Sales Associate/Cashier professionals rate their compensation and benefits at PetSmart with 2.9 out of 5 stars based on 326 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Sales Associate/Cashier salaries at PetSmart.

How happy are Sales Associate/Cashier professionals working at PetSmart?

57% of Sales Associate/Cashier employees at PetSmart would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Sales Associate/Cashier professionals have also rated PetSmart with a 3.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.7 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (648) , Cashier (625) , Pet Care Specialist (398) , Dog Groomer (372) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (272) , Pet Stylist (257) , Associate (216) , Store Manager (173) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (120) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and super helpful" ((in 542 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 448 reviews)); "Good benefits and 401k." ((in 379 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 238 reviews)); "Good work environment and people" ((in 155 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 977 reviews)); "Low pay and it seems like everyone at district and above are following very old business models." ((in 749 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 453 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 204 reviews)); "Horrible store managers" ((in 95 reviews))

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PetSmart

PetSmart Sales Associate/Cashier reviews

3.3

57% would recommend to a friend

(326 total reviews)

Ken Hicks

Not enough data to show CEO approval

25% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.3

Senior management

2.9

Compensation and benefits

2.9

Career opportunities

Sales Associate/Cashier employees have rated PetSmart with 3.3 out of 5 stars, based on 326 company reviews on Glassdoor. This indicates that most Sales Associate/Cashier professionals have a good working experience there. PetSmart is rated in line with the average (within 1 standard deviation) by Sales Associate/Cashier professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

326 reviews

3.0

Jan 14, 2025

Fine

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Decent pay for an entry level job

Cons

Management was often more confusing than helpful

3.0

Jan 4, 2025

Decent.

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Meeting pets and making friends, working with animals.

Cons

The way management handles issues is awful, they made my co worker cry over donations and expect a lot out of us while also chastising us for small incidents. They also don’t really care about the animals in their care, I’m from a small store where we only have fish however it’s hard to keep up with the illnesses the fish keep getting, we only have one sick tank & we can’t repair the fish tanks, company says replacing lights is too expensive. Very cliquey, really not the vibe.

2.0

Dec 19, 2024

Poor management

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Employee discount / flexible working hours / Easy to change to another job title

Cons

Minimum wage / not enough staffs / Stressful work environment

Viewing 16 - 18 of 326 Reviews

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PetSmart Sales Associate/Cashier reviews

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Poor management

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