PetSmart reviews

3.1

37% would recommend to a friend

(10,814 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Oct 9, 2025

Team was Supportive

Recommend
CEO approval
Business Outlook

Pros

-Really supportive coworkers and management -Being around animals -Most customers were nice to work with

Cons

-Nature of the job: lots of cleaning & unpredictability of working with live creatures

3.0
Oct 8, 2025

Alright

Recommend
CEO approval
Business Outlook

Pros

Help people with their pets.

Cons

Corporate does not understand in store ops.

Viewing 295 - 297 of 10,814 Reviews

Glassdoor has 11,079 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.