Pitney Bowes reviews

The smugness of most of the sales force. They think that they are the back bone of PB. They don't understand that Sales makes the first sale and Service keeps them coming back. I am the one the customers sees whenever there is a problem. The customer sees their sales rep when the lease is coming due, which is once every 3-5 years. This is very evident when you go to training in Atlanta. Be prepared to be ignored by the Sales team when you give out a friendly Hello or Good Morning when in training. I drive about 25,000 miles a year for the company. Just this past year they changed the reimbursement rate we get for driving our personal car. No big surprise that we are getting paid less. I am getting about $150 less a month. You don't get your performance requirements for the year till March. Yet they rate you for Jan and Feb even though you don't know what your rated on. When the performance evaluation is done, its done. Meaning there is no changing it, no negotiation, it is what it is and thats final. Even if there is miss-information on it. The company is taking on a lot of services outside of its core product line. Most of the training on this equipment is done through CDs and On Line classes. No real hands on training. They are not adjusting man power to cover the dozens of new accounts and 100s of equipment that needs serviced. Overall, PB is an excellent company to work for. You just have to put up with a bit of BS. (Just like any other company that employs 30,000+ employees!

Obviously salary is the first and most often complained part of working for Pitney Bowes. In a nutshell the word potential is bandied about quite often without any real substance behind the claim. It is true that you can make a decent living at it, but like many other things you have to learn the product before you can sell it. More often than not it seems that upper managenment encourages local managers and directors to perpetuate the 100k myth to keep the applicants coming. Seems like it's cheaper to keep the turnover high and the salaries low. Thats it.