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We strongly agree with the commenter that PlanMember is great place to start a career given the training provided to employees for a career in Financial Services, and in particular, Investments. We provide initial training, support for securities industry licenses and credentials and encourage work on industry committees and associations. This remains a competitive industry and the overall skills our employees gain at PlanMember are highly desirable, especially at firms that do not invest the time into training that PlanMember does. Our Securities Industry Training program (SIT) provides 8 weeks of Industry and Company training to help prepare our employees for their phone work. We have two full-time trainers and four managers in our call center to assist, support and teach the phone service representatives. We all acknowledge that customer service phone center work can be exhausting, especially calls with dissatisfied and/or obstinate callers. However, the business learning is accelerated by becoming proficient with these client calls and is essential in providing the skills and credential s for these employee’s future advancement within PlanMember, or elsewhere in the industry. PlanMember strives to provide fair and competitive compensation and benefit packages for our employees. To best estimate salaries and economic influences PlanMembers’ HR utilizes industry salary surveys for each job description annually. These job surveys examine compensable factors such as licenses/credentials, education, experience, skills, knowledge, independent judgement, and responsibility required by each job along with location of position. Salary surveys evaluate each job’s value or worth to the organization and in the marketplace, establishing pay ranges that maintain internal and external pay equity. We also work closely with the UCSB and Cal Poly placement offices to benchmark starting salaries for new graduates. PlanMember salaries fall in the mid-to upper range of the recently available surveys. This data is consistently reviewed, taking company budgets, talent acquisition environment and inflation (Cost-of-Living-Adjustment/COLA) into consideration. Finally, it is also important to remember that pay rates are only ONE factor in calculating our “Total Compensation” or “Total Rewards”, which includes all the extrinsic and intrinsic rewards we receive as a result of employment (health care, profit sharing, etc.).