PlanSource Project Manager/Implementation Consultant reviews

1.0

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Mike Morini

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1 review
1.0
Sep 26, 2019
Recommend
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Pros

Since you will get no training, you will only hear from management when a client escalates a complaint to them.

Cons

So many. 7 different managers in the last 2 years. Your peers have to train you because managers won’t. VP level is a joke. Everyone who starts there transfers out—managers included. If a client complains, you will take the heat for a manager/co-worker failure. Company won’t staff properly and there is much more work than people to do it. No time to transition clients to service because the onboarding workload is crushing so you get buried. I could go on forever.

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PlanSource Response
6y
Thank you for your feedback and service to PlanSource. I’m disheartened to hear of your experience and perspective. We provide an environment for all voices to be heard and will love the opportunity to hear from you directly. If you’re still open to connecting, please reach our VP of HR at jchugani@plansource.com. The roles in Implementation are very important to PlanSource’s success and client escalations need to be addressed urgently especially during Q4 so as to help our employer and broker community prepare for their Open Enrollment. This is a unique environment and best suited for those who are willing to move fast and operate with excellence. Given the depth of knowledge employees gain on our platform, while in Implementation, they do move to other positions as part of their career progress or promotion. We also have rolled out our new Management Development program to help our managers lead effectively. Once again, I appreciate your feedback and ideas on work needed and how we can improve.

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