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Pollo Tropical

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Pollo Tropical reviews

3.2

43% would recommend to a friend

(426 total reviews)
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Dirk Montgomery

42% approve of CEO

38% positive business outlook

Pollo Tropical has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pollo Tropical employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

426 reviews
1.0
Jul 12, 2018

What happened?

Recommend
CEO approval
Business Outlook

Pros

If you're lucky you'll meet great people. Your own "Pollo Family." They will help you with as much as possible, more than coorporate.

Cons

Good intentions bad way about going through with it. As a Crew Leader what would normally be 40hrs has been up to 70 hours in some cases. Impossible expectations are set. I've seen other managers and employees have little break downs from the stress and rest deprived. A change of Regional Director caused an extreme shortage of Managers. Those of that remain are barely holding on and have to work longer hours. Company demands high quality and their numbers to be perfect but reduce labor and cut back of spending. I've been to seven different stores and it's all the same sad reality. Stores are short staffed, it's a lot of work for very little pay. There is a lot of chaos occurring within. Make this your last resort.

2.0
Jul 12, 2018

pollo life

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great food, always busy, time goes quickly

Cons

lots of hours, short staffed and always looking for people

1.0
Jul 11, 2018

Run

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Man, too much to go into. Just know their core values aren't represented in any way by the company. The leadership is non existent. They work you like dogs 70+ hours a week without so much as a thank you and they don't ever replace anyone so when someone quits or they get a wild hair and fire someone because that person points out that they are working waaaaaaay more that was ever agreed to- its up to the people that are left to do their job as well as their own.

Cons

The company that they claim to be sounds great.

Viewing 307 - 309 of 426 Reviews

Glassdoor has 450 Pollo Tropical reviews submitted anonymously by Pollo Tropical employees. Read employee reviews and ratings on Glassdoor to decide if Pollo Tropical is right for you.