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      Pollo Tropical

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      Pollo Tropical reviews

      3.2

      43% would recommend to a friend

      (426 total reviews)
      avatar

      Dirk Montgomery

      42% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      Pollo Tropical has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pollo Tropical employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

      Reviews by job title

      426 reviews
      2.0
      Jul 17, 2016

      Great manager benefits on paper don't always materialize

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good mgr benefits include 401k and paid vacation

      Cons

      Very poor working evironment in some stores created by GMs working for bonuses and using threats and intimidation to attempt to increase employee production. This makes it difficult for asst managers and team leaders to motivate hourly employees who are are told by ther GM that they never do enough, and are rarely, if ever, praised for what they do. This leads to poor moral and even lower production and customer order accuracy because of low self-esteem. Very poor home life and sleep for mgrs. Sometimes close one night and open next morning.

      3.0
      Jul 14, 2016

      horrible job

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I havent found a pro to working with them.

      Cons

      Customers are always right. Even if they say they can change menu. If you tell a customer you cant do something youll get introuble even it its policy. They only hire attractive people.

      3.0
      Jul 4, 2016

      First job, student

      Cashier and server
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good first job Flexible scheduling Cross train in positions Rushes are good prep for future jobs Learned how to use POS system registers Spanish speaking customers 50% off food, free drinks during shift!! Food is really delicious, I still eat there If you're good enough, you'll start helping train new employees pretty quickly

      Cons

      Wasn't trained properly- besides learning my position, I didn't learn to close/open until I actually had an opening/closing shift Closing is horrible because you don't get out until 1:30 AM Coworkers with bad attitudes I had to do parts of other people's jobs because they were lazy, or were not trained properly Coworkers that would leave for an upwards of 30 min to smoke Pay does not equate to the work I exerted every shift ($8.25) Coworkers ate food during shift they didn't pay for/wasn't spoilage Coworkers would show up late or call out right before shifts Not many benefits for part time

      Viewing 37 - 39 of 426 Reviews
      Related searches: Pollo Tropical jobs | Pollo Tropical salaries | Pollo Tropical benefits | Pollo Tropical interviews
      ReviewsPollo Tropical reviews

      Glassdoor has 450 Pollo Tropical reviews submitted anonymously by Pollo Tropical employees. Read employee reviews and ratings on Glassdoor to decide if Pollo Tropical is right for you.