employer cover photo
employer logo
employer logo

Pollo Tropical

Is this your company?

Pollo Tropical reviews

3.2

43% would recommend to a friend

(426 total reviews)
avatar

Dirk Montgomery

42% approve of CEO

38% positive business outlook

Pollo Tropical has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pollo Tropical employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

426 reviews
3.0
Aug 14, 2020

An ok experience

Recommend
CEO approval
Business Outlook

Pros

Great Coworkers Half off on food

Cons

Long hours No breaks Busy Environment Can get very tedious

2.0
Jul 22, 2020

Management Team

Recommend
CEO approval
Business Outlook

Pros

Great Employees, they are like family

Cons

Not Day off Not balance for life

1.0
Jul 20, 2020

Company dose not care about you

Recommend
CEO approval
Business Outlook

Pros

Only good thing is a competitive salary

Cons

I lost around 8 weeks of vacation time from this company. They would keep refusing my vacation on the grounds of not having enough coverage in our district. But would allow certain other managers in the same district their vacation without hassle. Company will change policy and procedures sometimes with little to no communication and then wonder why you are not following them. They have policy in place that you can not close then open the next day but there is no enforcement of it. Same with opening and closing the store in the same day. They had me open a store an hour away then close my home store same day. Will not pay travel time or care of the hour drive. There is no regard to time off. In their eyes you are salary and are on the clock 24/7 including holidays. You will get calls texts from upper management asking for little things in which they could call the store to get the information from the MOD. Upper management is a complete joke. District and above have no clue on what's going on. Call them for advice or questions you get hit with a call your fellow managers in the district and ask them. Or you get put to voicemail which the box is always full. Anything you do will never be enough or thanked. 401k is only matched at 50% and will deposit the money once a year not weekly. Other benefits are the same as everywhere else. Labor costs is at a minimum. Be expected to fill 8-10 positions with 5 people and somehow have under 3 minute drive thru time and under 4 front counter time.

Viewing 202 - 204 of 426 Reviews

Glassdoor has 450 Pollo Tropical reviews submitted anonymously by Pollo Tropical employees. Read employee reviews and ratings on Glassdoor to decide if Pollo Tropical is right for you.