Is Potbelly Sandwich Works a good company to work for?

Potbelly Sandwich Works has an overall rating of 3.5 out of 5, based on over 1,646 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 44% of employees would recommend working at Potbelly Sandwich Works to a friend and 35% have a positive outlook for the business. The best reviews about Potbelly Sandwich Works have been left by employees working as Sales Associate/Cashier , Sandwich Maker and Store Associate .

Does Potbelly Sandwich Works pay their employees well?

According to anonymously submitted Glassdoor reviews, Potbelly Sandwich Works employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Potbelly Sandwich Works. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Potbelly Sandwich Works?

44% of Potbelly Sandwich Works employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Potbelly Sandwich Works 3.1 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Potbelly Sandwich Works?

Associate (234) , General Manager (155) , Shift Leader (116) , Certified Trainer (66) , Shift Lead (66) , Cashier (49) , Assistant Manager (48) , Sandwich Artist (45) , Crew Member (29) , Sandwich Maker (29) , District Manager (27) , Manager (22) , Sales Associate (21) , Shift Manager (21) , Team Member (15)

What are the pros of working at Potbelly Sandwich Works according to real employee reviews?

"The people are great and it was a fun atmosphere at first." ((in 106 reviews)); "Flexible hours half off meals family environment" ((in 57 reviews)); "Had great coworkers" ((in 56 reviews)); "Insurance benefits were good." ((in 48 reviews)); "Flexible schedules for associates and shift leaders." ((in 34 reviews))

What are the cons of working at Potbelly Sandwich Works according to real employee reviews?

"management is bad" ((in 119 reviews)); "pay can be low and workers can be lazy" ((in 116 reviews)); "Poor upper management." ((in 54 reviews)); "• Cut hours like 3 weeks into working for them because they hired another manager that we didn't need and there wasn't enough for full time hours any more." ((in 48 reviews)); "No work life balance if you want to be promoted" ((in 19 reviews))

What are the top reviewed Potbelly Sandwich Works locations?

Chicago , New York , Washington , Houston , Dallas , Austin , Fairfax , Minneapolis , Arlington , Cincinnati , Madison , Seattle , Plano , Baltimore , Denver , Boston , Joliet , Warrenville , Lake Geneva , Livonia , Southfield , Fort Worth , Gaithersburg , Ann Arbor , Detroit , College Station , Indianapolis , Bellevue , Portland , Philadelphia

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Potbelly Sandwich Works

Potbelly Sandwich Works reviews

3.5

44% would recommend to a friend

(1,618 total reviews)

Robert D. Wright

42% approve of CEO

35% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Culture & values

3.1

Work/Life balance

2.8

Compensation and benefits

2.7

Senior management

2.7

Career opportunities

Potbelly Sandwich Works has an employee rating of 3.5 out of 5 stars, based on 1,618 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Potbelly Sandwich Works employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Jan 9, 2026

Trained Emploees

Trainer

Recommend

CEO approval

Business Outlook

Pros

You get a discount. Decent pay too.

Cons

Management sucks and will make you hate your job.

4.0

Jan 8, 2026

Great company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Management was great while working here

Cons

Lack of employees made scheduling annoying

4.0

Jan 6, 2026

good job but management

Certified trainer

Recommend

CEO approval

Business Outlook

Pros

when i was there the people were friendly. good amount of high schoolers work here as their first job (it was mine too)

Cons

management can be either good or bad. i went through a lot of management change in the 2.5 years i worked there.

Viewing 25 - 27 of 1,618 Reviews

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Ratings by category

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Reviews by job title

Trained Emploees

Great company

good job but management

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