Your work will not be appreciated at all. Even if you make good numbers, you'll be rewarded for it that month but then yelled at the next if you don't surpass it, to the point of literally being expected to sell more phones than there are people who walk into the store in a day. My coworkers all quit, leaving me as the only employee besides the manager for 2 months. That meant a lot of days working open to close completely alone. My husband was kind enough to bring me lunch when he could, otherwise I barely was able to use the bathroom. Prime was on a "hiring freeze" and refused to hire anyone new. Overtime isn't allowed, and I (unlike some of my former coworkers) absolutely refused to work without pay, but my store manager often worked up to like 10 hours a week for free. Even when I did the mandatory 9 hours of online training, I had to run the store alone, even though I was also expected to be participating in the conference call and online quizzes. Eventually found out that I'd be moving to a different town in about 3 months, and gave my manager a heads up. His boss finally worked around the "hiring freeze" to hire 2 new people (after 2 months of being the only employee...) and the second they were trained up I was taken off the schedule while I had a weekend off to visit home. Literally decided to check my schedule one day and I wasn't on it, and the manager ignored all of my texts and calls until I texted a coworker and had him hound the manager in person for me. So that cheated me out of a month's pay unexpectedly. My manager and his manager constantly told us to put things on people's cellphone plans that they didn't want. They don't want insurance? Give them deluxe insurance. They want 1gig? Give them 10gigs. Which is ILLEGAL. I wouldn't do that, but I'd often look at accounts I'd handled the next day and find out that my manager logged into them behind my back and added everything. Which meant having (rightfully) angry customers coming in a month later screaming because their bill was over $100 more than we told them it'd be. There was also so much pressure to sell smartphones on the NEXT program, to the point where we were made to essentially trick nice little old ladies who just wanted a new flip phone to talk to their grandkids into buying the newest smartphone on the highest gigabyte plan, and hey, won't your grandkids love you more if you get a tablet, too?? The absolute most soulsucking job I've ever worked, every single day the first thing I'd do when I got home was cry. When management wasn't treating me like garbage, I had entitled customers calling me every name under the sun because I couldn't pull some magical deal for them out of thin air to make their plan cheaper. You can't really do ANYTHING helpful working for a third party retailed like Prime, so often I had to send people away to a corporate store. 90% of the customers were cruel, terrible people, 100% of management was horrible (especially the ones whose literal job was to call into the conference call in the morning and tell you to sell more, then send out a handful of emails telling you to sell more, then go to 1 in person meeting a month and spend the rest of their time sitting at home, and make 3x as much as you doing so). If you have ANY other options, I would exhaust them before turning to this horrible, exploitative (of both its workers and its customers!) company.
