Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 28 reviews)); "Some employees are friendly and fun to work with" ((in 12 reviews)); "great work life balance there" ((in 9 reviews)); "Many options and opportunities at PrimePay!!" ((in 7 reviews)); "Friendly work environment and solid training" ((in 6 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 21 reviews)); "Benefits are horrible and HR lacks empathy of any kind" ((in 16 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 15 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 10 reviews)); "No training program." ((in 9 reviews))

What are employees saying about PrimePay layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay layoffs and their outlook for job security at PrimePay in 2026.

PrimePay reviews

3.0

50% would recommend to a friend

(355 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

355 reviews

2.0

Jul 16, 2014

Sales Associate

Outside sales

Recommend

CEO approval

Business Outlook

Pros

The people I worked with were the best part of the job. They were all good people and easy to work with. I also enjoyed the salary plus commision. Plus, they really emphasize trying to establish relationships with Accounting firms to develop sales.

Cons

They are not very well known, especially in Northeast Ohio. Thus, it was difficult to develop relationships with CPA's. Plus, I came to find out that Payroll Services is a VERY price sensitive industry. It is viewed as a commodity. Almost everyone I tried to get to use our services ONLY cared about the price.

1.0

Jul 15, 2014

Always Look Behind The Curtain

Anonymous

Recommend

CEO approval

Business Outlook

Pros

If there's any pro I can give is that this company is good at developing a facade. On the outside, PrimePay appears professional and competent. They consider themselves top tier; next to ADP and Paychex. Once you get inside, you realize it's anything but. Given this, I do question the positive reviews in this forum.

Cons

There's two big issues as I see them. Executive management comes across as not being genuine or having any personal caring for their employees. The mentality set in the workplace is too overwork yourself; put the company first and family second. Sadly, they've still not understood that the opposite approach is what makes businesses thrive. Not only do you feel burnt out, the company does little to nothing to reward its employees. Secondly, even the most minute of decisions have to go past the CEO. if you want to experience dysfunctional execution, have all your decisions wait for the top brass. The employees that stay long-term are often those that do not mind subservience.

5.0

May 27, 2014

An Established Company that is Growing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The future looks bright for PrimePay with the company growing and its focus on customer service. There are a lot of growth opportunities within the company for its employees. I have had a positive experience in the time that I have worked here with both senior level management and employees at every level.

Cons

In order for PrimePay to continue to grow and succeed, the company does ask a lot of its employees at times. If you don't mind a little hard work, it will definitely pay off in the end.

PrimePay Response

11y

Thank you for this information. It should be helpful for prospective employees.

Viewing 319 - 321 of 355 Reviews

PrimePay

PrimePay reviews

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Sales Associate

Always Look Behind The Curtain

An Established Company that is Growing

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