Principal Financial Group reviews

It was hard to not take the negative words said to you by disgruntled customers to heart. This job was not made for empathetic people, because approving Rude Ron for a broken finger felt wrong when you had to turn around and deny Nice Nancy for her stage 4 cancer claim because of some policy limitation. My mental health plummeted, and I wish the interview process was more transparent about the emotional toll this job takes on you. Towards the end, I found myself crying every day before, during, and after work. I would wake up nauseous because I dreaded work. It’s basically customer service, but the claimants know your name. The turn over rate is very high because this job is so taxing on your mental health.

It's all about who you know, not what you know at this place. Extremely bureaucratic. In most cases, if you don't know somebody, the only way to move up is based on tenure so prepare to stick it out through all the BS if you want to climb their corporate ladder. They like to have several assistant managers (glorified babysitters) in each department that have five or more levels above that, so it ends up being just another place where the lower level workers are extremely overworked and extremely underpaid compared to management that can take any time off they want and anything negative can be pointed towards the lower level employees and not themselves. Absolutely would not recommend. I didn't know a single person who was happy working for Principal!