Is Progressive Insurance a good company to work for as a CRM Associate?

CRM Associate professionals working at Progressive Insurance have rated their employer with 3.1 out of 5 stars in 67 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open CRM Associate Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked CRM Associate interview questions at Progressive Insurance .

Does Progressive Insurance pay CRM Associate employees well?

CRM Associate professionals rate their compensation and benefits at Progressive Insurance with 3.5 out of 5 stars based on 67 anonymously submitted employee reviews. This is 10.8% worse than the company average rating for salary and benefits. Find out more about CRM Associate salaries at Progressive Insurance.

How happy are CRM Associate professionals working at Progressive Insurance?

58% of CRM Associate employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 28% in the past 12 months. CRM Associate professionals have also rated Progressive Insurance with a 3.0 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and inexpensive" ((in 948 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 821 reviews)); "Work from home is great and very easy to do and you manage yourself" ((in 483 reviews)); "Great culture and very family oriented" ((in 422 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 376 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 353 reviews)); "Poor management and focus on metrics" ((in 291 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 153 reviews)); "I had a great manager and then a terrible one." ((in 135 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 129 reviews))

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Progressive Insurance

Progressive Insurance CRM Associate reviews

3.1

58% would recommend to a friend

(67 total reviews)

Tricia Griffith

62% approve of CEO

60% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.4

Career opportunities

3.0

Work/Life balance

2.9

Senior management

CRM Associate employees have rated Progressive Insurance with 3.1 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most CRM Associate professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by CRM Associate professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

67 reviews

1.0

Jul 8, 2026

Decent benefits overshadowed by poor management and instability

Crm consultant

Recommend

CEO approval

Business Outlook

Pros

Decent benefits, tuition reimbursement, gainshare, gym reimbursement

Cons

Almost everything else. Micromanaging managers, inconsistent expectations, poor upper leadership, layoffs, demotions, no internal job growth, back to back calls from abusive customers

4.0

Feb 27, 2026

Overall good company.

Crm consultant

Recommend

CEO approval

Business Outlook

Pros

Loved progressive and their benefits they offered. I love the fact that they have many options to make your schedule flexible.

Cons

I just hated being on the phones. Calls being back to back is exhausting.

3.0

Dec 11, 2025

good

Crm consultant

Recommend

CEO approval

Business Outlook

Pros

supportive staff members and co-workers

Cons

stringent metrics confusing changes sometimes

Viewing 1 - 3 of 67 Reviews

Jobs at Progressive Insurance

Territory Sales Representative

Spokane Valley, Spokane, WA

$90K - $105K /yr

(Employer provided)

View job

Territory Sales Representative

Territory Sales Representative

Territory Sales Representative

Territory Sales Representative

Progressive Insurance reviews FAQs

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Progressive Insurance

Progressive Insurance CRM Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent benefits overshadowed by poor management and instability

Overall good company.

good

Jobs at Progressive Insurance

Progressive Insurance reviews FAQs

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