Is Progressive Insurance a good company to work for as a Customer Service Representative, Call Center?

Customer Service Representative, Call Center professionals working at Progressive Insurance have rated their employer with 1.0 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service Representative, Call Center Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Representative, Call Center interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service Representative, Call Center employees well?

Customer Service Representative, Call Center professionals rate their compensation and benefits at Progressive Insurance with 4.0 out of 5 stars based on 22 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative, Call Center salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1449) , Customer Service Representative (521) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 925 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 838 reviews)); "The ability to work from home is great." ((in 473 reviews)); "Great culture and very family oriented" ((in 431 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 386 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 349 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 152 reviews)); "I had a great manager and then a terrible one." ((in 136 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 126 reviews)); "Stress and heavy workload can be difficult." ((in 119 reviews))

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Progressive Insurance

Progressive Insurance Customer Service Representative, Call Center reviews

1.0

79% would recommend to a friend

(22 total reviews)

Tricia Griffith

100% approve of CEO

90% positive business outlook

Ratings by category

4.3

Culture & values

4.0

Diversity & inclusion

4.0

Compensation and benefits

3.9

Senior management

3.5

Work/Life balance

2.7

Career opportunities

Call Center Customer Service Representative employees have rated Progressive Insurance with 1.0 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Call Center Customer Service Representative professionals have a very poor working experience there. Progressive Insurance is rated 73% below average by Call Center Customer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

1.0

Sep 23, 2025

Progressive

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay, work culture, work from home

Cons

Can be stressful, high call volume

4.0

Sep 3, 2021

Decent

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

It is a decent job if you enjoy customer service. Commercial is better than personal lines as the customers treat you better Pay not great but they paid for my schooling as I slowly progressed through that.

Cons

call center, metric driven, you're just a number

4.0

Aug 11, 2017

It was all just mediocre

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great people to work with, gainshare, very easy to work from home , flexible hours and plenty of overtime .

Cons

experience burnout everyday, have to work one holidays out of the year, micromanaged 24/7, customer service title but still required to sell.

Viewing 1 - 3 of 22 Reviews

Jobs at Progressive Insurance

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

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Progressive Insurance reviews Progressive Insurance Call Center Customer Service Representative reviews

Progressive Insurance

Progressive Insurance Customer Service Representative, Call Center reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Progressive

Decent

It was all just mediocre

Jobs at Progressive Insurance

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