Question 1

Is Progressive Insurance a good company to work for as a Call Center Representative?

Accepted Answer

Call Center Representative professionals working at Progressive Insurance have rated their employer with 3.3 out of 5 stars in 17 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Call Center Representative Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Call Center Representative interview questions at Progressive Insurance.

Question 2

Does Progressive Insurance pay Call Center Representative employees well?

Accepted Answer

Call Center Representative professionals rate their compensation and benefits at Progressive Insurance with 3.0 out of 5 stars based on 17 anonymously submitted employee reviews. This is 26.1% worse than the company average rating for salary and benefits. Find out more about Call Center Representative salaries at Progressive Insurance.

Question 3

How happy are Call Center Representative professionals working at Progressive Insurance?

Accepted Answer

49% of Call Center Representative employees at Progressive Insurance would recommend their employer to a friend. This rating has increased by 14% in the past 12 months. Call Center Representative professionals have also rated Progressive Insurance with a 2.7 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.1 rating for culture and values and 2.8 rating for career opportunities.

Question 4

What are the top reviewed jobs at Progressive Insurance?

Accepted Answer

Claims Adjuster (1447), Customer Service Representative (520), Claims Representative (174), Claims Adjuster Trainee (132), Managed Repair Representative (129), Claims Generalist (123), Claims Specialist (114), Customer Service Representative (CSR) (108), Claims Generalist Associate (107), Insurance Agent (100), Sales Associate (88), Senior Claims Adjuster (88), Sales Consultant (81), Supervisor (80), MRR (Managed Repair Representative ) (76)

Question 5

What are the pros of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"Benefits provided were great and cheap" ((in 935 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 831 reviews)); "Work from home is great and very easy to do and you manage yourself" ((in 466 reviews)); "Great culture and very family oriented" ((in 432 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 378 reviews))

Question 6

What are the cons of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 347 reviews)); "Poor management and focus on metrics" ((in 285 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 154 reviews)); "I had a great manager and then a terrible one." ((in 139 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 121 reviews))

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