Progressive Insurance Ccustomer Service Representative reviews

3.4

58% would recommend to a friend

(522 total reviews)
avatar

Tricia Griffith

74% approve of CEO

65% positive business outlook

Ccustomer Service Representative employees have rated Progressive Insurance with 3.4 out of 5 stars, based on 522 company reviews on Glassdoor. This indicates that most Ccustomer Service Representative professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Ccustomer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

522 reviews
1.0
Jan 26, 2026

Nope

Recommend
CEO approval
Business Outlook

Pros

The annual bonus was a pro.

Cons

The calls were back to back! Never a break! The job doesn’t protect you they protect themselves! Micromanagement and some mangers treat you any kind of way and they do Nothing about it!

1.0
Jan 23, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay was pretty decent

Cons

The calls were tooo much. I spke with about 65 ride customers a day.

Viewing 10 - 12 of 522 Reviews

Glassdoor has 9,315 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.