Progressive Insurance Claim Representative Trainee reviews

Too many metrics to meet (even when an employee is considered a "Trainee". I worked here for three months and was not given the time to catch up to the speed of other employees who had 3-4 years experience. The workload was EXTREME from the beginning. Supervisor was apathetic toward my success and seemed to have way too much work of his own to even try and help a new employee. I was assigned claim after claim after claim until they snowballed and I was in over my head. I couldn't get one claim finished before I would be assigned three more. I walked in to work day after day with my "diary" (work log) with over 30 items that needed to be addressed. There was no chance for me. Every day my stomach was in knots, some times I cried at my desk, not from having to deal with angry customers, but from the anxiety of the extreme workload. There seemed to be no way I could ever catch up and no one willing to help. Other employees seemed to have the process "figured out", but I never got there. I took a medical leave of absence due to the severe anxiety and ultimately resigned. My advice to prospective applicants is to think hard about accepting a position with Progressive if you don't handle stress well.