Progressive Insurance Claim Representative Trainee reviews

First, when I asked the Interviewer if it was a call center role they denied it. This is very much a call center role. I also asked if there were metrics and was told “not really” Metrics are a high priority in this role. Expect it! It will be thrown in your face from the moment after your 3 weeks of onboarding. They stress working a high volume of claims. You can easily get behind if you don’t understand how to manage your “Diary” You don’t want to ever get behind, your work life will be hell. You’re expected to be on the phones all day with some of the rudest, dishonest and demanding customers I’ve ever had to assist. And it wouldn’t be so bad if your supervisor would back you up and support you. So much for those core values. But the constant condescending treatment in your one on ones with your supervisor can mentally drain you. I came from a background of process improvement and had several ideas that I shared that were ignored. The turnover is extremely high. If you start to hear them ask you if the job is a “good fit” know they are trying to plan a way to get rid of you. The job was too stressful for me so I quit. And I was misled into believing it was a different type of role. I tried to make it work but it wasn’t worth the mental stress

Unrealistic work load. Expectations not consistent and dependent upon location and Supervisor.