Management. It’s now about numbers by any means necessary. You have some managers that are simply amazing… but you’ll get that handful & they will pick & pick & pick at you for the smallest of things.
There are so many adjusters going on leave for mental health (anxiety,depression,stress,panic attacks) and they are going because of having to deal with management alone!!
Progressive has a rule for new claims 0-24 (meaning you have 0-24 business hours to reach out for a new claim) BUT if you don’t reach the customer by the 2nd/3rd hour of that 24…. You’re on the list…and it’s not a good list… managers want you to get the claim and call the customer 3x,send 3 texts,& 3 emails… within the first hour or so of getting the new claim (like you don’t have 30-80 claims already on your desk with your phone ringing every 10 mins?!?) it’s just unrealistic to be honest. But we do it to keep from getting in trouble.
