Is Progressive Insurance a good company to work for as a Custimer Service Representative?

Custimer Service Representative professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 621 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Custimer Service Representative Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Custimer Service Representative interview questions at Progressive Insurance .

Does Progressive Insurance pay Custimer Service Representative employees well?

Custimer Service Representative professionals rate their compensation and benefits at Progressive Insurance with 3.9 out of 5 stars based on 621 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Custimer Service Representative salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 935 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 831 reviews)); "Work from home is great and very easy to do and you manage yourself" ((in 466 reviews)); "Great culture and very family oriented" ((in 432 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 378 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 347 reviews)); "Poor management and focus on metrics" ((in 285 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 154 reviews)); "I had a great manager and then a terrible one." ((in 139 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 121 reviews))

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Progressive Insurance

Progressive Insurance Custimer Service Representative reviews

3.7

65% would recommend to a friend

(621 total reviews)

Tricia Griffith

90% approve of CEO

80% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

3.6

Work/Life balance

Custimer Service Representative employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 621 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

621 reviews

3.0

Aug 17, 2025

Ehhh

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Typical call center I guess

Cons

Calls back to back, super monotonous. Barely have any meetings with management

4.0

Aug 15, 2025

If Flexibility were a company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The on-boarding process sets you up for success, you have structured learning, nesting, coaching and feedback the first 60-90 of employment. After training you can request time off up to the minute, if you have the time you are approved.

Cons

There is upselling involved, even when inappropriate based on conversation. Not allowed to use critical thinking skills.

4.0

Jul 15, 2025

Great but Tough

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay, great benefits, pto, dock time and paid holidays off and overtime

Cons

Kind of tough to meet metrics. Phone mode adherence is difficult as well

Viewing 28 - 30 of 621 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

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Progressive Insurance reviews Progressive Insurance Custimer Service Representative reviews

Progressive Insurance

Progressive Insurance Custimer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Ehhh

If Flexibility were a company

Great but Tough

Jobs at Progressive Insurance

Progressive Insurance reviews FAQs

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