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      Progressive Insurance

      Engaged Employer

      Progressive Insurance Custimer Service Representative reviews

      3.6

      60% would recommend to a friend

      (621 total reviews)
      avatar

      Tricia Griffith

      81% approve of CEO

      72% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Work/Life balance

      3.5

      Senior management

      Custimer Service Representative employees have rated Progressive Insurance with 3.6 out of 5 stars, based on 621 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      621 reviews
      4.0
      Apr 16, 2025

      Solid Job

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, good benifits, and oppurtunity for advancment.

      Cons

      Dealing with angry customers and angry agents.

      5.0
      Apr 11, 2025

      Best job I’ve ever had!!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management treated everyone like family. Even though it was a full time remote position, I never felt alone. Training was very educational yet fun and engaging. It truly was a great work environment that I looked forward to doing every day. I loved all of my coworkers and have made some friends for life! Everyone had each other’s backs and would worry if you ever called out sick. They would call/text to check up on each other. Highly recommend working here! Progressive is just as great as their commercials, love Flo!

      Cons

      Unfortunately, the hours didn’t quite work for me and my family. But once my kids are a bit older, I will definitely be interested in returning.

      Viewing 40 - 42 of 621 Reviews
      Related searches: Progressive Insurance Custimer Service Representative jobs | Progressive Insurance Custimer Service Representative salaries | Progressive Insurance benefits | Progressive Insurance Custimer Service Representative interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Custimer Service Representative reviews

      Glassdoor has 9,309 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.