Is Progressive Insurance a good company to work for as a Custimer Service Representative?

Custimer Service Representative professionals working at Progressive Insurance have rated their employer with 3.6 out of 5 stars in 621 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Custimer Service Representative Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Custimer Service Representative interview questions at Progressive Insurance .

Does Progressive Insurance pay Custimer Service Representative employees well?

Custimer Service Representative professionals rate their compensation and benefits at Progressive Insurance with 3.7 out of 5 stars based on 621 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Custimer Service Representative salaries at Progressive Insurance.

How happy are Custimer Service Representative professionals working at Progressive Insurance?

60% of Custimer Service Representative employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Custimer Service Representative professionals have also rated Progressive Insurance with a 3.5 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Great benefits and HR!" ((in 898 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 824 reviews)); "Great work from home opportunity" ((in 477 reviews)); "Great culture and very family oriented" ((in 435 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 378 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 352 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 151 reviews)); "I had a great manager and then a terrible one." ((in 141 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 124 reviews)); "Stress and heavy workload can be difficult." ((in 114 reviews))

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Progressive Insurance

Progressive Insurance Custimer Service Representative reviews

3.6

60% would recommend to a friend

(621 total reviews)

Tricia Griffith

81% approve of CEO

72% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Career opportunities

3.5

Work/Life balance

3.5

Senior management

Custimer Service Representative employees have rated Progressive Insurance with 3.6 out of 5 stars, based on 621 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

621 reviews

3.0

Aug 2, 2014

Good company overall; very dependant on supervisor's personality

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Company has good benefits and fair pay. Casual environment and open culture that allows for individuality and personal expression.

Cons

Overall experience is very based on individual supervisor's abilities and attitude. A lack of consistency on supervisors' performance and technical knowledge/ skill-set, makes for an uneven. unbalanced experience for the individual employee.

5.0

Jul 23, 2014

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Your voice is heard in the company. If you have a problem with something you can tell your supervisor and you can also get the information to the appropriate person online. There is promotion from within and the company really tries to keep everyone happy

Cons

The starting positions can be difficult. Customer service with insurance is a hard task to do day in and day out. But through all of the concerns the customers have, you develop a lot of knowledge about the actual product you're selling.

3.0

Jun 20, 2014

Benefits were great. Call center metrics are exhausting

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, time off during low call volume

Cons

Leadership - made changes without considering how the people actually doing the work would be affected.

Viewing 571 - 573 of 621 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Progressive Insurance reviews FAQs

Progressive Insurance reviews Progressive Insurance Custimer Service Representative reviews

Progressive Insurance

Progressive Insurance Custimer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company overall; very dependant on supervisor's personality

Customer Service Representative

Benefits were great. Call center metrics are exhausting

Jobs at Progressive Insurance

Progressive Insurance reviews FAQs

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