Is Progressive Insurance a good company to work for as a Custimer Service Representative?

Custimer Service Representative professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 621 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Custimer Service Representative Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Custimer Service Representative interview questions at Progressive Insurance .

Does Progressive Insurance pay Custimer Service Representative employees well?

Custimer Service Representative professionals rate their compensation and benefits at Progressive Insurance with 3.9 out of 5 stars based on 621 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Custimer Service Representative salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 935 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 831 reviews)); "Work from home is great and very easy to do and you manage yourself" ((in 466 reviews)); "Great culture and very family oriented" ((in 432 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 378 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 347 reviews)); "Poor management and focus on metrics" ((in 285 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 154 reviews)); "I had a great manager and then a terrible one." ((in 139 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 121 reviews))

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Progressive Insurance

Progressive Insurance Custimer Service Representative reviews

3.7

65% would recommend to a friend

(621 total reviews)

Tricia Griffith

90% approve of CEO

80% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

3.6

Work/Life balance

Custimer Service Representative employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 621 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

621 reviews

2.0

Jul 16, 2012

If you have a degree and are looking for advancement, look somewhere else!!!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Benefits, decent pay and a nice campus

Cons

Horrible trainers, bad work hours

4.0

May 30, 2012

Well trained and compensated.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Thorough training, great benefits with onsite medical office, gym and cafeteria. Great pay with gainshare bonuses.

Cons

Micro managed, too politically correct. Have to watch every word you say to anyone! And don't give out Christmas cards....big no no

4.0

May 8, 2012

Great company to work for! Strong work ethics!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's a great company to work for, with a good benefits package. Great management, good communication, updated technology, you get to have your own desk with an ergonomic assessment. A lot of opportunities to gain extra money. A lot of praise for the work you do and opportunity to growth. I feel accepted for the person I am since day #1. They are open to suggestions.

Cons

If you want unpaid time off , that is not an option, a lot of state guidelines to follow and constant changes.

Viewing 601 - 603 of 621 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

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Progressive Insurance

Progressive Insurance Custimer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

If you have a degree and are looking for advancement, look somewhere else!!!!

Well trained and compensated.

Great company to work for! Strong work ethics!

Jobs at Progressive Insurance

Progressive Insurance reviews FAQs

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