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      Progressive Insurance

      Engaged Employer

      Progressive Insurance Custimer Service Representative reviews

      3.7

      65% would recommend to a friend

      (621 total reviews)
      avatar

      Tricia Griffith

      90% approve of CEO

      80% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      3.6

      Work/Life balance

      Custimer Service Representative employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 621 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      621 reviews
      3.0
      Jan 18, 2026

      Entry

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home flexible hours

      Cons

      Call center is run without consideration to Members expected to have quick calls

      3.0
      Jan 17, 2026

      Remote Customer Service Representative

      Custimer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote Lots of training Group training Flex schedule Overtime available

      Cons

      It’s a call center. The calls are non-stop with 15 seconds in between. People call from every state and you have to hurry up and pull up the guidelines for that state.

      5.0
      Jan 11, 2026

      Great place to work!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is good Benefits are great Leadership is always there for you to help You get to make some great friends with co-workers Very straight forward job Teaches you empathy, confidence, and being patient

      Cons

      Less pto than some other places Sometimes don’t get the schedule you want

      Viewing 16 - 18 of 621 Reviews
      Related searches: Progressive Insurance Custimer Service Representative jobs | Progressive Insurance Custimer Service Representative salaries | Progressive Insurance benefits | Progressive Insurance Custimer Service Representative interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Custimer Service Representative reviews

      Glassdoor has 9,309 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.