Is Progressive Insurance a good company to work for as a Custimer Service Representative?

Custimer Service Representative professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 621 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Custimer Service Representative Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Custimer Service Representative interview questions at Progressive Insurance .

Does Progressive Insurance pay Custimer Service Representative employees well?

Custimer Service Representative professionals rate their compensation and benefits at Progressive Insurance with 3.9 out of 5 stars based on 621 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Custimer Service Representative salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and inexpensive" ((in 906 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 821 reviews)); "Great work from home opportunity" ((in 476 reviews)); "Great culture and very family oriented" ((in 438 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 381 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 355 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 157 reviews)); "I had a great manager and then a terrible one." ((in 141 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 127 reviews)); "Stress and heavy workload can be difficult." ((in 115 reviews))

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Progressive Insurance

Progressive Insurance Custimer Service Representative reviews

3.7

65% would recommend to a friend

(621 total reviews)

Tricia Griffith

90% approve of CEO

80% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

3.6

Work/Life balance

Custimer Service Representative employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 621 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

621 reviews

3.0

Nov 5, 2025

Great company, terrible job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits, lots of pto, great team, through training

Cons

The job itself. There's so much to learn and working with the public has a downside.

4.0

Nov 3, 2025

Good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

benefits, gain share, shift bids every 3 months

Cons

Work life balance, workload can become stressful

4.0

Oct 27, 2025

Good benefits

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good training program, flexible timing options

Cons

salary could have been more

Viewing 22 - 24 of 621 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

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Progressive Insurance

Progressive Insurance Custimer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company, terrible job

Good company

Good benefits

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