Is Progressive Insurance a good company to work for as a Customer Service Agent?

Customer Service Agent professionals working at Progressive Insurance have rated their employer with 3.8 out of 5 stars in 15 Glassdoor reviews. This is an average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Customer Service Agent Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Agent interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service Agent employees well?

Customer Service Agent professionals rate their compensation and benefits at Progressive Insurance with 4.5 out of 5 stars based on 15 anonymously submitted employee reviews. This is 14.3% better than the company average rating for salary and benefits. Find out more about Customer Service Agent salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1448) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 928 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 829 reviews)); "work from home and flexible schedules are great." ((in 486 reviews)); "Great culture and very family oriented" ((in 424 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 379 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 356 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 153 reviews)); "I had a great manager and then a terrible one." ((in 132 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 122 reviews)); "Stress and heavy workload can be difficult." ((in 107 reviews))

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Progressive Insurance

Progressive Insurance Customer Service Agent reviews

3.8

51% would recommend to a friend

(15 total reviews)

Tricia Griffith

100% approve of CEO

51% positive business outlook

Ratings by category

5.0

Diversity & inclusion

4.6

Culture & values

4.5

Compensation and benefits

4.1

Career opportunities

3.6

Work/Life balance

3.6

Senior management

Customer Service Agent employees have rated Progressive Insurance with 3.8 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Service Agent professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service Agent professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

15 reviews

4.0

Jul 9, 2026

Great atmosphere with opportunities for advancement

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere Good position to move up in the company

Cons

Haven’t been here long enough to know the cons

3.0

Sep 23, 2025

NA

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Work life balance is fine.

Cons

No commission on sales which is awful

5.0

Jun 11, 2025

Great

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Work place is very positive

Cons

Not at this moment time

Viewing 1 - 3 of 15 Reviews

Jobs at Progressive Insurance

Territory Sales Representative

Territory Sales Representative

Territory Sales Representative

Territory Sales Representative

Territory Sales Representative

Progressive Insurance reviews FAQs

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Progressive Insurance

Progressive Insurance Customer Service Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great atmosphere with opportunities for advancement

NA

Great

Jobs at Progressive Insurance

Progressive Insurance reviews FAQs

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