Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.6 out of 5 stars in 631 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.7 out of 5 stars based on 631 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

60% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.5 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 928 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 829 reviews)); "work from home and flexible schedules are great." ((in 486 reviews)); "Great culture and very family oriented" ((in 424 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 379 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 356 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 153 reviews)); "I had a great manager and then a terrible one." ((in 132 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 122 reviews)); "Stress and heavy workload can be difficult." ((in 107 reviews))

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Progressive Insurance

Progressive Insurance Customer Service (CSR) reviews

3.6

60% would recommend to a friend

(631 total reviews)

Tricia Griffith

81% approve of CEO

70% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.5

Senior management

3.5

Career opportunities

Customer Service CSR employees have rated Progressive Insurance with 3.6 out of 5 stars, based on 631 company reviews on Glassdoor. This indicates that most Customer Service CSR professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service CSR professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

631 reviews

4.0

May 8, 2012

Great company to work for! Strong work ethics!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's a great company to work for, with a good benefits package. Great management, good communication, updated technology, you get to have your own desk with an ergonomic assessment. A lot of opportunities to gain extra money. A lot of praise for the work you do and opportunity to growth. I feel accepted for the person I am since day #1. They are open to suggestions.

Cons

If you want unpaid time off , that is not an option, a lot of state guidelines to follow and constant changes.

4.0

Jan 31, 2012

It is a great place to work as long as you don't plan on advancing quickly

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very lenient, nobody gets fired if they don't deserve it and are not surprised when it happens.

Cons

Flat organization, not lot of room for advancement.

4.0

Jan 25, 2012

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are very good. Pay bonus based on company performance each year. Option to slide your schedule up to two hours with just 24 hour notice.

Cons

Although the company operates 24/7, the options for shifts in the Rancho Cordova are not very varied.

Viewing 613 - 615 of 631 Reviews

Jobs at Progressive Insurance

Claims Adjuster Trainee

Claims Adjuster Trainee

Claims Adjuster Trainee

Claims Adjuster Trainee

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Progressive Insurance

Progressive Insurance Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company to work for! Strong work ethics!

It is a great place to work as long as you don't plan on advancing quickly

Great place to work

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