Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.6 out of 5 stars in 631 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.7 out of 5 stars based on 631 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

60% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.5 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 928 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 829 reviews)); "work from home and flexible schedules are great." ((in 486 reviews)); "Great culture and very family oriented" ((in 424 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 379 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 356 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 153 reviews)); "I had a great manager and then a terrible one." ((in 132 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 122 reviews)); "Stress and heavy workload can be difficult." ((in 107 reviews))

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Progressive Insurance

Progressive Insurance Customer Service (CSR) reviews

3.6

60% would recommend to a friend

(631 total reviews)

Tricia Griffith

81% approve of CEO

70% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.5

Senior management

3.5

Career opportunities

Customer Service CSR employees have rated Progressive Insurance with 3.6 out of 5 stars, based on 631 company reviews on Glassdoor. This indicates that most Customer Service CSR professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service CSR professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

631 reviews

4.0

Jul 11, 2009

Progressive is a decent place to work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent salary with great benefits. Wonderful co-workers, some are friends for life. You will have a life outside of job. On site excercise facility excellent.

Cons

Very very hard to move up or go anywhere in company. If you start at the bottom, you will continue many years to be at the bottom.

3.0

Jun 30, 2009

Dont read a book by its cover

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great benefits, large company with ability to grow

Cons

Not as easy to move around or advance, company likes to hire higher positions to people outside of company in hopes of getting a "new look " at things

4.0

Jan 3, 2009

Progressive listens to employees and strives to keep them happy.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The best reasons to work at Progressive are the holistice approach given to the employees given towards attendance. Progressive understands that employees need to miss work sometimes and therefore we do not have a strick attendance policy as some employers do. This holistic approach makes it a lot easier to balance life and work. Also they have a great work from home program in the works that is going to benefit a lot of people. I think that that is a terrifc benefit for employees and I can't wait to have the opportunity given to me.

Cons

Some of the downsides of working at Progressive would have to be the new change in the training program. I recently started at Progressive and the training program is all web based training and work at your own pace. The problem is is that the training is out of order and there are a lot of things that are not taught so when you start to handle customer accounts you are lost and there is a lot of things that you don't know that are common sense things. I managed to do well because I have previous insurance background so I was able to wing it.

Viewing 628 - 630 of 631 Reviews

Jobs at Progressive Insurance

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Claims Adjuster Trainee

Progressive Insurance reviews FAQs

Progressive Insurance reviews Progressive Insurance Customer Service CSR reviews

Progressive Insurance

Progressive Insurance Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Progressive is a decent place to work.

Dont read a book by its cover

Progressive listens to employees and strives to keep them happy.

Jobs at Progressive Insurance

Progressive Insurance reviews FAQs

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