Is Progressive Insurance a good company to work for as a Injury Representative?

Injury Representative professionals working at Progressive Insurance have rated their employer with 4.0 out of 5 stars in 80 Glassdoor reviews. This is a higher than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Injury Representative Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Injury Representative interview questions at Progressive Insurance .

Does Progressive Insurance pay Injury Representative employees well?

Injury Representative professionals rate their compensation and benefits at Progressive Insurance with 4.2 out of 5 stars based on 80 anonymously submitted employee reviews. This is 7.4% better than the company average rating for salary and benefits. Find out more about Injury Representative salaries at Progressive Insurance.

How happy are Injury Representative professionals working at Progressive Insurance?

68% of Injury Representative employees at Progressive Insurance would recommend their employer to a friend. This rating has increased by 39% in the past 12 months. Injury Representative professionals have also rated Progressive Insurance with a 3.3 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and inexpensive" ((in 906 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 821 reviews)); "Great work from home opportunity" ((in 476 reviews)); "Great culture and very family oriented" ((in 438 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 381 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 355 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 157 reviews)); "I had a great manager and then a terrible one." ((in 141 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 127 reviews)); "Stress and heavy workload can be difficult." ((in 115 reviews))

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Progressive Insurance

Progressive Insurance Injury Representative reviews

4.0

68% would recommend to a friend

(80 total reviews)

Tricia Griffith

99% approve of CEO

91% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.4

Career opportunities

4.2

Compensation and benefits

3.7

Senior management

3.3

Work/Life balance

Injury Representative employees have rated Progressive Insurance with 4.0 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Injury Representative professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Injury Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

80 reviews

5.0

Jun 9, 2026

Great work-life balance but high stress levels

Bodily injury claims adjuster

Recommend

CEO approval

Business Outlook

Pros

One day a week in the office. No weekends. Work from home 4 days. New hires do have to be in office 2 days for first year then go to 1 day a week. Benefits are good. Everyone is awesome. Really only had one supervisor who was a little on the micro managing side but they were new to it. Other than that VP don down the line to adjuster are all super nice and approachable

Cons

It’s a stress full job. I love it but it’s not for everyone. You have to be on your A game every day or you will get behind

4.0

Dec 29, 2025

Overall okay

Bodily injury claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Pay was nice, great healthcare benefits.

Cons

Metrics are intense and constantly being sent out via email/teams. Customers are aggressive and will give you a poor customer service card over things that happened at the shop or enterprise and has nothing to do with you. Those customer service reports are reflected in your quarterly.

3.0

Oct 1, 2025

Overworked

Bodily injury claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Culture, benefits, gainshare, PTO, sick time

Cons

Heavily micromanaged and expected to work over 40 hours to meet metrics but you don’t get paid for OT.

Viewing 1 - 3 of 80 Reviews

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Progressive Insurance Injury Representative reviews

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Great work-life balance but high stress levels

Overall okay

Overworked

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