Pros
Decent pay if not degreed but should be so much higher for what you will go through & have to deal with working here. Flexible scheduling & attendance policy. Green alert (WHEN AVAILABLE)
Cons
PREPARE TO BE NOTHING BUT A CRASH DUMMY FOR PROGRESSIVE INSURANCE. I wouldn’t wish this job position on anybody! Day in & day out your ears will bleed of complaints about insurance & unrealistic requests and demands from their customers. It is the most redundant, soul sucking type of work. And they don’t even have the decency to treat their employees like humans. You are expected to operate just like a robot. The demands from Progressive & the PAY don’t match at all. If you are talented or educated put yourself to use elsewhere. This is a dead end job, answering back to back calls, hearing the same thing over and over again. They give the same script to customers each year about why the insurance went up which could easily be sent out WITH the renewal offer. They promote moving up but who knows how long you’d have to stay in your current role miserably before that’ll even happen.