Progressive Insurance reviews

Several different supervisor styles of leadership. One supervisor will be very lax about processes, others are by the book. You have to adapt to different leadership styles and be prepared to be moved to different teams without reason.

Extremely busy back-to-back calls at times, very difficult customers, which made it a very stressful job, it was a real challenge getting assistance with escalated calls. Pay should be better due to the difficulty of the role, and there is no available option to work part-time from home.