Progressive Insurance reviews

I’ve never been so burnt out at a job before. You already put everything you got into your role, every minute of the day working on your claims and addressing customer needs, and your supervisor will keep saying “do more do more do more” but you literally don’t have the capacity to do more because you’re already skipping all of your breaks ans not taking the full lunch break. Supervisors can get rude because they’re upset their team metrics are not being met. But if EVERYTHNG IS A PRIORITY AND EVERYTHING IS A METRIC how are yoh supposed to meet any? Like sure im meeting my 24 hour metrics along with other metrics but at what cost? Extreme burnout and low morale because there are to many claims to handle and each claim requires more coverage and liability investigations than the company expects. Then when you try to get through the claim quickly apparently you didn’t do enough work and your supervisor will send you intellirisks and get pissed if you don’t follow up within a certain time frame. Okay so what do you want me to do? Follow up within your intellirisks or get to my 24 hour contracts or close my total losses or return voicemails etc etc because expecting us to do EVERYTHING AT ONCE is causing you to lose good employee.

Overworked but company is trying to hire and retain employees.