Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Progressive Insurance

      Engaged Employer

      Progressive Insurance Customer Service (CSR) reviews

      3.7

      65% would recommend to a friend

      (631 total reviews)
      avatar

      Tricia Griffith

      90% approve of CEO

      78% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Culture & values

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      3.6

      Work/Life balance

      Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 631 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      631 reviews
      4.0
      Feb 27, 2020

      The progressive way

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is above par, the benefits are great, and the gain share at the end of the year is the icing on the PRG cake... the company is all about inclusiveness and the flexibility they have with scheduling options is beyond impeccable.

      Cons

      Working from home can get rough at times, my supervisor wasn’t very warm or approachable. I personally think he was put in that position hastily as he is not a people person and that is something you need to be when your whole team is virtual. If it wasn’t from the lack of support from him I would probably still be there.

      Viewing 448 - 450 of 631 Reviews
      Related searches: Progressive Insurance Customer Service (CSR) jobs | Progressive Insurance Customer Service (CSR) salaries | Progressive Insurance benefits | Progressive Insurance Customer Service (CSR) interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Customer Service (CSR) reviews

      Glassdoor has 9,309 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.