Progressive Insurance reviews

3.9

74% would recommend to a friend

(9,019 total reviews)
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Tricia Griffith

88% approve of CEO

76% positive business outlook

Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 9,019 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

9K reviews
4.0
Jul 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Long calls but not as many calls per day. Decent salary. Vacation time sucks but they have different scheduling options which is great

Cons

Vacation time is not the best

1.0
Jul 17, 2025

Used to be great……

Recommend
CEO approval
Business Outlook

Pros

Benefits and PTO are great esp if you’ve been there a while.

Cons

Good old buddy system is still in place. Nobody tells you this unless you’re there for years and years, it’s not about the quality of your work anymore it’s about who you know. Want to get promoted? Good luck most of the managers already have a friend or two they want to see get roles. As senior managers retire they just slide a buddy from a different region into place. We do have some amazing and talented supervisors but we also have awful ones that almost appeared to sleep their way to the top. It’s frustrating when some want to pretend to be a manager and not actually be the manager you need. Don’t forget your also being massively underpaid but you likely won’t figure that out until another decade passes and you get too frustrated!

2.0
Jul 17, 2025

Burnt out

Recommend
CEO approval
Business Outlook

Pros

Not too sure any more.

Cons

If you’re considering a claims adjuster position, especially as a new hire, be prepared for a relentless workload from after your training. The claim volume is unmanageable, and the calls never stop — there’s barely time to finish documentation before you’re pulled into the next issue. You’re expected to stay on top of everything while juggling back-to-back calls with little support. Training is rushed, and supervisors tend to be very monotone and impersonal, which makes the steep learning curve even harder to navigate. Feedback often comes across as cold or overly critical, not constructive. It’s a tough environment for anyone trying to learn or build confidence in a new role. There’s a real disconnect between expectations and what’s humanly possible in a day. Work-life balance doesn’t exist, and the constant pressure to meet metrics can quickly lead to burnout. I wouldn’t personally recommend this job unless you thrive in a high-pressure, non-stop environment.

Viewing 538 - 540 of 9,019 Reviews

Glassdoor has 9,289 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.