Progressive Insurance reviews

The work load is extremely overwhelming. That is definitely one of the most challenging aspects of the job. You can easily find yourself working long hour days and perhaps going in your days off to catch up. After training is over, you get one claim a day the first week, two a day the second week, thee a day the third week, and so on. By the fifth week, you are getting five claims daily. And after that, it's about 6-8 claims daily. The work just keeps accumulating and it's tough because it involves taking recorded statements from customers, finding out about vehicle ownership, insurance status, etc. Sometimes customers fail to cooperate and get upset. You need nerves of steel for this position.

The company is constantly changing processes with little direction on how to accomplish the new process, sometimes unrealistic expectations. You handle the claim from start to finish, no total loss teams.