Progressive Insurance Customer Service (CSR) reviews

3.7

67% would recommend to a friend

(629 total reviews)
avatar

Tricia Griffith

90% approve of CEO

77% positive business outlook

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

629 reviews
4.0
Jan 3, 2009
Recommend
CEO approval
Business Outlook

Pros

The best reasons to work at Progressive are the holistice approach given to the employees given towards attendance. Progressive understands that employees need to miss work sometimes and therefore we do not have a strick attendance policy as some employers do. This holistic approach makes it a lot easier to balance life and work. Also they have a great work from home program in the works that is going to benefit a lot of people. I think that that is a terrifc benefit for employees and I can't wait to have the opportunity given to me.

Cons

Some of the downsides of working at Progressive would have to be the new change in the training program. I recently started at Progressive and the training program is all web based training and work at your own pace. The problem is is that the training is out of order and there are a lot of things that are not taught so when you start to handle customer accounts you are lost and there is a lot of things that you don't know that are common sense things. I managed to do well because I have previous insurance background so I was able to wing it.

4.0
May 20, 2008
Recommend
CEO approval
Business Outlook

Pros

Benefits are excellent, schedule flexibility, dress code is wonderful. Environment is clean and productive. Is a good starting point to build work experience. Profit sharing each year really is helpful with christmas time. Casual attire to work makes it comfortabel. Open door policy allows for easy communication with managment without being looked down upon. Gives great training to do the job. Managment works well with employees for personal needs and schedules if need be. Progressive pays majority of benefits and vision plan pays pretty much everything. They have wonderful fitness center offering classes and well rounded equipment. Has doctor on site which is very helpful.

Cons

Advancement opportunities are not that great.

Viewing 628 - 629 of 629 Reviews

Glassdoor has 9,285 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.