Progressive Insurance reviews

Culture use to be more important to the company but since the pandemic hit and everyone went to work from home, morale is at an all time low. People slack off at their job forcing management to make leaders more strict. You don’t have the fun atmosphere anymore but instead it’s like pulling teeth to get team involvement. It is a good place to learn key leadership skills but if you plant roots, you’ll probably not be too happy long term. In my opinion.

High call volume: It can be stressful handling back-to-back calls all day with little downtime. Strict metrics: Performance is heavily tracked (call times, surveys, accuracy), which can add pressure. Repetitive work: The calls can start to feel routine after a while. Tech issues: Since it’s a remote setup, internet or system problems can interrupt your work. Limited schedule flexibility: Shifts are often fixed, especially for newer employees.