Pros
The work is rewarding. The people you work with are very nice. They buy us lunch a lot, that is nice.
Cons
No room for advancement or pay increases. It may just be Virginia, because I hear all the time about people in other places moving up or getting pay increases. But I'm now in my 4th year here and there has been only 1 opportunity for advancement. The pay scale use to be dependant on what you had learned and implemented, they called it "Pay for Performance” but now you get a holistic review and if you're considered a perfect claims rep, you can get paid 90% of what industry standard is for an average claims rep. This is an all or nothing process so literally, if you are not perfect, you will not be considered for any pay increases.