Progressive Insurance reviews

The pay really should be higher for all the responsibilities and education we are loaded up with. This is a call center and calls are back to back Customers can be very mean. You will need to be comfortable with meeting an upwelling metric that can be unreasonable at times. You practically have to sell the insurance before getting them over to a agent. Having to offer additional services when someone just had an accident or is stuck on the side of the road is extremely uncomfortable. Shift bids are required and those out on FMLA, ADA or on military leave are punished during shift bids. They say they have a good work life balance but the metrics count number of hours worked and factors it into your ranking for a shift bid. If you are out on maternity leave or on military leave your rank will drop and you will be at the bottom for a shift bid, even if you left as a top performer. This should be addressed as it seems like a form of discrimination.

Remote. work is hard to make connections