Micromanagement, Lousy supervisors, great co-workers
Pros
-I worked WITH (not FOR) some great people - everyone was young, driven, tons of energy. I think our universal dislike of our bosses and customers brought us closer together. -You can advance quickly - I just didn't have the patience to stick it out. Within 6 months you can move to a different position (the field resolution representative position is what everyone wants and can easily get) -TRAINING is great- they sent me to Phoenix for 2 weeks - learned a bunch, but I partied like a rock star. They periodically send you to Phoenix or Cleavland for more training -Also, there is a ton of knowledge to be gained- you are literally on the front line, your insurance knowledge and claims handling abilities will become second to none if you succeed -Good pay to start out with - $45,000 out of college, and I had a 6% raise within 3 or 4 months of being there -Other insurance companies realize that Progressive trains their people well and that Progressive claims associates work like fiends
Cons
-Supervisors love micromanagement, as it is the only way they can justify their jobs -LONG HOURS- you stay until the work is done type of environment -General unhappiness and discontent among most employees -UNNECESSARILY STRESSFUL- most customers are alright, but every now and then you get claims where it can leave you pulling your hair out -Unrealistic expectations create many incentives to be dishonest, especially regarding the "diary" system and customer surveys -Your job performance is based around customer satisfaction surveys and meeting their metrics for performance, which are at times extremely difficult, but attainable if you don't mind staying until 10 or 11pm