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      Progressive Insurance

      Engaged Employer

      Progressive Insurance Customer Service (CSR) reviews

      3.7

      65% would recommend to a friend

      (631 total reviews)
      avatar

      Tricia Griffith

      90% approve of CEO

      78% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Culture & values

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      3.6

      Work/Life balance

      Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 631 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      631 reviews
      2.0
      Nov 4, 2022

      Gets worse the longer you're here

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pto Pay initial training Closed major holidays

      Cons

      The initial training is phenomenal, can't say anything about that. But the training after if you learn a new skill is absolutely horrible. they throw a million things at you at once then throw you to the wolves. you're always getting yelled at for customers for things you can't control like federal regulations or so many technical issues. then you also get yelled at internally by other depts if you mess up or your coach who no matter what good things you're doing, will always find a flaw in you. so you always feel less than great and your anxiety will always be high.

      5.0
      Nov 2, 2022

      Great Place to work

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gain Share is amazing... fair scheduling, and pretty good pay

      Cons

      Later shifts were pretty busy and while earloer shifts could bid off itnwas almost impossible if you came in after 1

      Viewing 232 - 234 of 631 Reviews
      Related searches: Progressive Insurance Customer Service (CSR) jobs | Progressive Insurance Customer Service (CSR) salaries | Progressive Insurance benefits | Progressive Insurance Customer Service (CSR) interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Customer Service (CSR) reviews

      Glassdoor has 9,309 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.