Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.6 out of 5 stars in 631 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.7 out of 5 stars based on 631 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

60% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.5 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Great benefits and HR!" ((in 947 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 809 reviews)); "Great work from home opportunity" ((in 472 reviews)); "Great culture and very family oriented" ((in 431 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 369 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 358 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 156 reviews)); "I had a great manager and then a terrible one." ((in 139 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 129 reviews)); "Workload can be high and so can stress level." ((in 119 reviews))

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Progressive Insurance

Progressive Insurance Customer Service (CSR) reviews

3.6

60% would recommend to a friend

(631 total reviews)

Tricia Griffith

81% approve of CEO

70% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.5

Senior management

3.5

Career opportunities

Customer Service (CSR) employees have rated Progressive Insurance with 3.6 out of 5 stars, based on 631 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

631 reviews

5.0

Sep 16, 2022

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good company to work for

Cons

Metrics are looked at too heavily for service calls

5.0

Sep 13, 2022

Good place to work during covid

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

family oriented, worked from home

Cons

not enough training for the job

1.0

Sep 11, 2022

Fast paced and stressful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Hours can be good as many shifts for night is taken since after 9pm shifts you get additional pay. - Pay is good as well there is gainshare. - Equipment is all provided as well you work from home. - Some coworkers and managers are super supportive and friendly.

Cons

- There is plenty of vacation days though it is not stated when hired these days are used for holidays (including major ones), sick days, if you have technical difficulties for longer than 30 minutes. You as well hardly can take days off due to constant "Blitz" (high volume call days). - Little to no time between calls if you need to file anything, you are allowed only 2 seconds between calls. - The guidelines you must follow is frustrating to manage with calls as it is very specific and lengthy. - Have to constantly upsell other insurance to bundle to be on good standing for metrics.

Viewing 244 - 246 of 631 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Statistical Analyst Lead

Claims Administrative Support Specialist

Field Claims Adjuster - Auto Damage

Auto Damage Claims Adjuster

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Progressive Insurance reviews Progressive Insurance Customer Service (CSR) reviews

Progressive Insurance

Progressive Insurance Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service

Good place to work during covid

Fast paced and stressful

Jobs at Progressive Insurance

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