The schedules are not appealing and makes it difficult to manage work/family, the lack of OT, No career advancement.The career advancement is an illusion. Management disregard completely your experience and supervisor support or opinion about the agent applying for a different position. They only base their answer if you pass the Interview process as an employee. Passing the I internal interview is by far difficult compare to the interview provided when first hired.
In order to advance it solely depends if you pass STAR format question and completely disregard or ignore experience, talent, and any skill. They are more incompetent people working because their only measure is based on ridicule questions. Since there is some under qualified supervisors the interview process goes by their understanding making it unfair for the candidate as they might not even understand the answers provided. Working for progressive is considered to be a gamble. If you get a good SUP, you know you can breath a little. If you get an inexperience SUP you run the risk of micromanaging to the 200%. Instability in terms of SUP, and teams. I had in a year 5 different SUP. They transfer you to different teams too often. Once you are comfortable in your team, they transfer you to a new team. In which involve new SUP. Meaning, the coaching begins again!!!! Endless coaching tailor by every single SUP. Meaning, you have to learn how to effectively do your job based on that new sup expectations. So, coaching never ends!!! If you have an emergency and need to leave, you better not!! They force you to use PTO, or you can’t leave at all without that creating a problem with management. This is not a regular remote job. You are micromanage every move. You only have 10 minutes to spare to use the bathroom in an 8 hr shift. Only 2 breaks 15 mints each and they do not pay for your lunch hour. The worse part is that you have to be glued to your desk!! They offer a bid for schedules every so often, ideally that sounds great. Except that the shift the offer no one wants and if you see a schedule that might benefit you, do not even consider it because they will never give it to you. In summary, you are micromanaged in every move you make. There is no flexibility nor recognition. The initial interview is not the same way the run interval interview ( otherwise no one would be hire to begin with), career advancement is an illusion, lack of OT, most people need to have at least 1 other job to survive if you work for progressive. Flexibility is not existence and if you are lucky you get a great sup to manage your team. The only bad part is that every 2-3 months they change your supervisor and/ or change you to a new team with a new supervisor. Progressive is more concern about inclusivity of gender than inclusivity of flexibility, making it better for mothers with little kids, value the employee and provide better schedules.
