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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      3.9

      74% would recommend to a friend

      (3,017 total reviews)
      avatar

      Tricia Griffith

      88% approve of CEO

      76% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      3K reviews

      Reviews about "Compensation"

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      2.0
      Feb 7, 2013

      Good job to hold you over until you find something better

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Semi Friendly Environment, More bad than good unfortunately.

      Cons

      Unfair wages: Two departments handle customer service, one is extremely busy (90+ customers on hold at any given time) and the other is completely laid back (20-30 reps available at any given time). Both departments get the same wages. Horrible benefits: The lowest deductible plan is 500 deductible PER dependent, and once that is exhausted, it goes to 80/20. Generic prescriptions ONLY will be paid for, if it's not available in generic, you will pay 50.00+ per perscription. Horrible supervisors and managers: They say they try to "coach" you, but there's no coaching involved, you just get meetings where they yell at you and tell you that you will get fired if you don't meet their metrics. Unobtainable metrics: Customer Service is becoming a joke, within the past 6 months you now have to SELL your incoming calls and meet a goal of 35% in order to keep your job.

      3.0
      Jan 27, 2013

      OK Work Place

      Managed repair representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is good for the area. Appears the company is trying to resolve the workload.

      Cons

      Workload is heavy and hard to maintain work-family balance.

      2.0
      Jan 22, 2013

      Micromanagement, Lousy supervisors, great co-workers

      Claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -I worked WITH (not FOR) some great people - everyone was young, driven, tons of energy. I think our universal dislike of our bosses and customers brought us closer together. -You can advance quickly - I just didn't have the patience to stick it out. Within 6 months you can move to a different position (the field resolution representative position is what everyone wants and can easily get) -TRAINING is great- they sent me to Phoenix for 2 weeks - learned a bunch, but I partied like a rock star. They periodically send you to Phoenix or Cleavland for more training -Also, there is a ton of knowledge to be gained- you are literally on the front line, your insurance knowledge and claims handling abilities will become second to none if you succeed -Good pay to start out with - $45,000 out of college, and I had a 6% raise within 3 or 4 months of being there -Other insurance companies realize that Progressive trains their people well and that Progressive claims associates work like fiends

      Cons

      -Supervisors love micromanagement, as it is the only way they can justify their jobs -LONG HOURS- you stay until the work is done type of environment -General unhappiness and discontent among most employees -UNNECESSARILY STRESSFUL- most customers are alright, but every now and then you get claims where it can leave you pulling your hair out -Unrealistic expectations create many incentives to be dishonest, especially regarding the "diary" system and customer surveys -Your job performance is based around customer satisfaction surveys and meeting their metrics for performance, which are at times extremely difficult, but attainable if you don't mind staying until 10 or 11pm

      Viewing 2989 - 2991 of 3,017 Reviews
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