Pros
My second and third supervisors were fantastic, too good for the company. Being able to work from home was ideal.
Cons
Where do I begin? Management above supervisors were absolutely out of touch with on-the-ground employees; they constantly moved the goalposts for metrics. Auto-in Avaya means you have to clock out for bathroom breaks, and if you're over on Aux time, you can expect an email or even a call from your supervisor. Getting time off was an absolute headache. If you had an Internet or power outage, you had to use PTO during the outage. We were expected to keep extremely high metrics even when we would receive phone calls that would take an hour+ from our day each. This company lies to entry-level employees that they will get their shot, but they usually don't. Everyone from my training group was extremely over-qualified, and even my supervisors were very underpaid and over-worked, all to line the pockets of the executives and lazy middle management. I would dread going to sleep at night because I knew I'd have to wake up the next morning and go back to this awful job.