Pros
Work from home. There is an attempt to be supportive.
Cons
Where do I start? As everyone else here is saying, the workload is unreasonable and unmanageable and they finagle you with talk of "flexibility" in your schedule that you don't actually have because 1) they admittedly give you more than 40hrs of work per week and 2) as an example my supervisor texted me in the middle of my THERAPY session at 8:30am to ask why I wasn't logged in yet. The micromanaging is absurd. The phone expectations are a joke. To have to handle call center volume while also managing a high inventory of complex claims, learning to navigate liability,legalese, statues, financial adjustments is absolutely ridiculous. They tell you your "phone behaviors" aren't factored into your performance review, and then they hound and shame you at every opportunity if your numbers aren't meeting their expectations. Starting this week I am keeping meticulous track of my work down to the minute and refusing to put in more than 8hrs per day, and I plan on submitting this documentation to them when I quit to show them that I am working the 40 hours I was hired to work and anything that doesn't get accomplished is not my problem. (My list even included my 2 minute pee and water breaks, I'm not messing around). There is zero awareness of neurodivergence and/or different working needs. No equity in expectations of performance, timelines, or training schedule. I submitted a formal accommodations request (I have autism, ADHD, and Dyscalculia) and most of my requests have been ignored. I'm quitting as soon as gain share hits. Don't work here.