The PROS captured the vision and aspirational energy of Providence, translating that into day-to-day operations is a BIG challenge, and sometimes feels like it can't happen fast enough and can be very frustrating. Change is like that.
There is recognition from all that it is a time of much change. We need to reinvent ourselves to be a more capably deliver on our health care service promises. AND as those changes are being defined and implemented, there is work to do...lots of work. Therein, lies the rub.
The CON I described above is not an uncommon situation- I've worked in a good variety of organizations and industries. What is different here is the size of the changes that are needed- health care is revolutionizing, not simply evolving. Providence needs to revolutionize too (i.e., upgrade our organizational technologies, continue to add skilled talent to the workforce, develop the skills of existing caregivers/ employees, ensure that our desire and processes for innovation become 'the norm,' etc...). Frankly, there are times when 'the old ways' get in our way of integrating 'the new ways.' But then I reflect back on the phenomenal opportunity of our vision and mission and am refueled, but it would be excellent and more efficient if some of the above revolutionary changes could happen even faster!